Top 10 Customer Service Solution Companies - 2019

Living in the age of customer, only those brands that have their finger on the pulse of the target audience and demography can differentiate in the market. In such a scenario, companies thrive on gaining insights into customer requirements and taking adequate measures to meet them. Cutting-edge technologies such as artificial intelligence (AI) and machine learning can help brands engage their customers across every touchpoint in both the physical and digital worlds. Understanding the customers at the individual level, brands can use the rich context to exceed customer expectations and enhance the brand value. AI and machine learning also play a role in tracking the customer journey and enabling companies with insights into their commitment levels for the transaction. With customer expectations changing frequently, a business has to be on top of their analytics capabilities to harness information in real-time and take effective decisions to lead the market. Consistency in the value delivery drives brand image, which, in turn, improves the bottom line.

Modern customer services solution providers allow companies to build a strong connect with their target customers by capturing their sentiments. With this voice of the customer, companies can invest their resources in an optimized manner and gain maximum ROI. The innovative solutions also play a significant role in enabling a business to cross-sell and upsell their products to highly engaged customers.

We present to you CIOReview’s “10 Most Promising Customer Services Solution Providers - 2019.”

Top Customer Service Solution Companies

Aisera delivers AI-based support solution to automate IT, HR, and Customer Support processes, and to augment the capabilities of service desk agents while offering an exceptional end-user experience. The company’s solution enables organizations to manage their workflow action requests efficiently while increasing the productivity and efficiency of their support services. The automated support services of Aisera help organizations in reducing admin intervention in various tasks, allowing organizations to minimize errors and reduce employee hours required to answer repetitive requests. With AI-driven platform, end customers enjoy the ability to avail themselves of services at the time and place of their choosing through 24/7 customer support

With a history of consistently developing new features based on client requirements, Contaqt has turned its offering into a pioneering, flexible, comprehensive, and secure contact center platform. To put it into perspective, an agent no longer has to draw the customer into a prolonged conversation to gather all the details. Even before initiating a conversation, agents can view all the customer information on their dashboards. Efficient reporting and business intelligence functionalities allow companies to enhance customer experience and improve sales performance through prompt follow-ups

A CA-based software firm that aims to improve customer self-service through AI. Kare’s proprietary AI platform uses natural language processing and advanced analytics to turn unstructured data into dialogues and instantly respond to customers. Given the ability to sync an enterprise’s knowledge base with its products and services to auto-create and manage dialogues, Kare’s platform is proving to be a boon for companies in today’s world of hard-to-manage smart assistants. What truly makes the platform a first-of-its-kind is its ability to scale. The solution offers scalable dialogue-based self-service. A user can start from anywhere and build a smart, ready-to-use knowledge base from nothing or legacy information

Ovation is a customer experience and engagement platform for brick-and-mortar businesses which assists them to get good online reviews and improve their relations with their unhappy customers. The company adopts a feedback mechanism that is not singularly focused on one channel. From integrations with loyalty programs to kiosk apps and QR codes, Ovation’s tools utilize different methods to collect data and interact with customers. With Ovation’s offerings, client management can set up automated responses so that in just 10 seconds and three clicks, they can send someone a personalized apology

Clarabridge

Clarabridge

Clarabridge is a Reston, Virginia-based vendor of text analytics software for customer experience management. The company provides enterprises with the ability to automatically collect, classify, apply sentiment analysis, and report on text-based verbatims found in the voice of the customer feedback channels. Clarabridge helps hundreds of the world’s leading brands understand and improve their customer service experience. Using advanced text analytics, enterprise survey, and robust engagement, Clarabridge transforms all forms of customer feedback empowering affirmative, decisive action across the business. This American software company was founded in 2006 in Reston, Virginia

Conversocial

Conversocial

Conversocial is a provider of cloud-based social customer service solutions. Their enterprise-class platform helps global brands revolutionize customer experience, enhance agent productivity and improve operational efficiency by managing the flow of customer service inquiries and discussions on social media channels such as Facebook, Twitter, Google+, Instagram and YouTube. A strategic partner from day one, the company has proven experience in transforming platform, processes, and people to help their partners navigate the necessary complexities of digital customer care. With analytics to provide accurate, actionable insights on customer trends over time and comprehensive APIs that seamlessly integrate into CRM and contact center technologies, Conversocial delivers a single view of the customer that drives unmatched engagement and brand loyalty

Gladly Software

Gladly Software

Gladly is a customer service platform that enables B2C companies to focus on people talking to people throughout a lifetime of naturally productive conversations. With Gladly, customers are at the center, and brands can communicate with their customers seamlessly across any channel from voice, email, messaging, chat, and social media. With Gladly agents are empowered, customers feel known, and companies build love and loyalty through consistently positive experiences. The company aims to reinvent customer service experience by making it people-centric. Gladly Software serves customers in the State of California

Helpshift

Helpshift

Helpshift's next-generation digital customer service software enables B2C brands to scale their support while offering differentiated experiences through phone, web, in-app, email, and messenger app channels. Helpshift's innovative asynchronous messaging model across these channels gives people back their time, keeps conversations in context, and allows humans and automation to work together to solve problems faster. The Helpshift platform embeds knowledge and AI to let customer service organizations best utilize a mix of automated service, self-service, and human-assisted service. Helpshift's AI-powered support platform also helps the companies to resolve issues more efficiently, boosting customer satisfaction in the process

Interactions

Interactions

Interactions LLC is a privately held technology company that builds and delivers hosted Virtual Assistant applications that enable businesses to deliver automated natural language communications for enterprise customer care. With flexible products and solutions designed to meet the growing demand for unified, omnichannel customer care, Interactions is delivering unprecedented improvements in the customer experience and significant cost savings for some of the largest brands in the world. Founded in 2004, Interactions is headquartered in Franklin, Massachusetts with additional offices worldwide

Talkdesk

Talkdesk

Talkdesk is an enterprise cloud contact center that helps enterprises to improve customer satisfaction and agent productivity. Talkdesk Enterprise Contact Center Platform empowers companies to make the customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity, and cost savings. The intuitive browser-based interface offers robust functionality with advanced features, comprehensive reporting, and seamless integrations with advanced business tools to empower agents to have personalized, active conversations with customers