Top 10 Customer Service Consulting Companies - 2019

Thanks to the advent of Internet and smartphone, the modern-day customer is well-informed, and the age of information has continually fed the customer’s desire to know every facet of the products they purchase. Today, trends not only indicate companies’ requirement to provide top-notch products and services but also reflects customers’ expectations for immediate effective responses for their queries. Corporate thirst for data and the hot-topic of personalization further drives companies to accommodate more frequent and accurate interactions. With cutting-edge technologies such as artificial intelligence and machine learning set to spearhead customer engagements on multiple platforms and devices, the need for rapid implementation of modern innovations can only be aided with the expertise of customer service consulting companies with honed talent.

Business trends in this day and age are short-lived and dynamic, and more often than not, customer and business needs are fluctuating. Companies generally have a hard time pleasing a significantly large portion of their targeted demographics. As a result, more organizations are seen leaning towards smart self-service tools that enable customers to resolve problems themselves. Interestingly, this approach leads to higher customer satisfaction and efficient problem-solving. Service companies are expected to escort IoT technologies and drive interactions on social media, fuelling personalization to greater heights.

To help CIOs navigate through the list of customer services consulting companies, our distinguished selection panel, comprising CEOs, CIOs and VCs, industry analysts and the editorial board of CIOReview narrowed down the 10 most promising customer service consulting companies 2019 that exhibit competence in enhancing customer services.

We present to you CIOReview’s “10 Most Promising Customer Services Consulting Companies – 2019.”

Top Customer Service Consulting Companies

Since 1997, Moran Consulting has created customized customer service training solutions for more than 500 organizations in a variety of industries across the world. The company partners with organizations to build a high-performance culture, align strategic vision with employee behavior, and empower employees to deliver excellent service. The team at Moran values integrity, flexibility, innovation, learning, action, and delivering great service. From Boeing to Chevron, IBM to HBO, the firm has inspired other organizations around the globe to achieve their goals. Moran consulting is the firm organizations turn to for dynamic, hands-on customer service training solutions

Sparkcentral is a messaging customer service platform company with a mission to change the way customer service is delivered around the world. Today, messaging is the most preferred mode of communication globally. On that note, Sparkcentral’s platform is based on an Automated Message Distributor (AMD) engine that supports high-growth message volumes. It empowers consumers to communicate with brands at their convenience, through their preferred mode of communication (messaging platforms, website, or brand-based apps). At the same time, using this platform contact center agents can significantly improve their productivity, and there is an overall cost reduction for brands

Speedeon Data enhances clients’ direct marketing programs by providing the highest quality customer contact data and innovative data solutions, including data optimization services, real-time data append services, new mover programs, and other data services. Speedeon Data combines a client-focused approach with proven expertise in data analytics, data processing, and direct marketing. Speedeon Data delivers the highest quality data through innovative solutions

Atera Networks

Atera Networks

Atera provides an All-in-One Management Platform for IT Support companies, MSP’s and VAR’s. From remote IT monitoring & management through powerful ticketing and customer satisfaction surveying to billing and invoicing, Atera brings the entire IT business together with its simple and intuitive user experience. Atera aims to provide MSPs of all sizes with the most advanced tools and data to make a success of the business. As a result, the company hopes to improve the quality of IT for SMB’s everywhere. Unlike the other companies in the market, Atera charges by the technician, and never by the device

Stella Connect

Stella Connect

Stella Connect is a customer services consulting company that believes in customer service agents who are happy at their jobs will deliver experiences that delight customers. The company has developed customer feedback and quality management platform that is designed specifically for customer service teams. With Stella Connect, the client will be able to harness agent-level customer feedback and deliver high impact coaching and QA programs. The results are always agents who love their jobs, team leaders who are more empowered than ever before, and customers who build deeper relationships with the brand

Sutherland

Sutherland

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. The company has been helping customers, across industries from financial services to healthcare; achieve greater agility through transformed and automated customer experiences. Sutherland's process transformation services innovate at the intersection of business and technology to transform processes that realize the client's vision. The team at Sutherland are experts in accelerating performance and achieving high-impact outcomes through winning execution strategies across the entire business and customer lifecycle

TaskUs

TaskUs

At TaskUs, the management promises four things: people, process, technology, and transformational growth. As a progressive, new-age outsourcer, the company is flexible, agile, and quick to respond to clients’ shifting needs. With a unique focus on growth, the company dwells on the intersection of people and technology to deliver deep expertise in cloud-based digital customer services. TaskUs does not want just to support a client’s business – it wants to improve the customer experience, spark innovation, and drive revenue through results. No matter what channel customers are on, the firm meets them there with consistently robust support

The DiJulius Group

The DiJulius Group

The DiJulius Group provides Customer Service content, education, consulting, and training. The Group is the one consulting firm in the country who answered to "What's The Secret: To Providing a World-Class Customer Service Experience."​ The DiJulius Group is a primary resource used by private and public organizations to create, develop, and improve their customer service systems resulting in a healthier corporate culture, lower employee turnover, higher customer retention, increased average ticket sales, higher prices, more referrals, and, ultimately, making price less relevant. Top organizations across the globe use The DiJulius Group to create World-Class Customer Experiences every day

TruVisibility

TruVisibility

Placed from Deerfield Beach, Florida, the company’s core product, TruVisibility Digital Marketing Platform, is a total digital marketing solution for businesses and professionals. TruVisibility is a team of thought-leaders, software developers, and designers who see each day as a new opportunity for ground-breaking ideas, unparalleled execution, and building lasting customer relationships. The company recently introduced TruCHAT — a powerful multichannel chatbot + live chat solution for businesses of all sizes. TruVisibility employs the latest machine learning and software technology to empower companies to build chatbots, mobile-ready websites, email marketing, blogs, and more

Virtuos

Virtuos

Inspired by the power of Cloud and what it could offer to business applications, Virtuos developed especially CRM and Customer Experience that rids the world of bad experiences. Virtuos is a different kind of company with a different culture, which creates trusted digital human ecosystems for a better tomorrow. Virtuos builds talent that generates more creativity, more energy, and the very best performance to deliver a superior customer experience. Enterprise Application Software; Business 3.0/4.0 Operations to CRM/Customer Experience (CX) and Digital Transformation Consulting Services are some of its specializations. Incubation of next-generation businesses in the Experience Economy (Exonomy) by Virtuoso teams are catalysts for big change and breakthrough ideas