Top 10 Customer Service Consulting Companies - 2019
Thanks to the advent of Internet and smartphone, the modern-day customer is well-informed, and the age of information has continually fed the customer’s desire to know every facet of the products they purchase. Today, trends not only indicate companies’ requirement to provide top-notch products and services but also reflects customers’ expectations for immediate effective responses for their queries. Corporate thirst for data and the hot-topic of personalization further drives companies to accommodate more frequent and accurate interactions. With cutting-edge technologies such as artificial intelligence and machine learning set to spearhead customer engagements on multiple platforms and devices, the need for rapid implementation of modern innovations can only be aided with the expertise of customer service consulting companies with honed talent.
Business trends in this day and age are short-lived and dynamic, and more often than not, customer and business needs are fluctuating. Companies generally have a hard time pleasing a significantly large portion of their targeted demographics. As a result, more organizations are seen leaning towards smart self-service tools that enable customers to resolve problems themselves. Interestingly, this approach leads to higher customer satisfaction and efficient problem-solving. Service companies are expected to escort IoT technologies and drive interactions on social media, fuelling personalization to greater heights.
To help CIOs navigate through the list of customer services consulting companies, our distinguished selection panel, comprising CEOs, CIOs and VCs, industry analysts and the editorial board of CIOReview narrowed down the 10 most promising customer service consulting companies 2019 that exhibit competence in enhancing customer services.
We present to you CIOReview’s “10 Most Promising Customer Services Consulting Companies – 2019.”