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Building the Brand Starts with... By Wes Beighley, CIO, O.F. Mossberg &...
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IoT-Brand-Building Opportunity for... By Michael Ringman, CIO, TELUS...
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Is Customer Service Dead! By Bradly Sax, Global Director, Guest...
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Genesys: Customer Service Re-Emergence
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Wearable Technology to Help Airlines Improve Customer Service By Mike Ilsley, CIO and Executive Manager IT & Contact Centre, Comair