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3 Ways Human+Machines are the Real Future of AI in Customer Service By Dave Pearson, Executive Vice President & CIO, Sykes Enterprises, Incorporated [NASDAQ:SYKE]
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Building the Brand Starts with... By Wes Beighley, CIO, O.F. Mossberg &...
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IoT-Brand-Building Opportunity for... By Michael Ringman, CIO, TELUS...
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Transforming IT Infrastructure to... By Steven John, CIO, AmeriPride
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Is Customer Service Dead! By Bradly Sax, Global Director, Guest...
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Managing Customer Care in an Era of... By Alpa Shah, Global VP of Digital...
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Customer Success is Now a Two-Way Street
By Brian Merritt, VP Customer Success,...
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Social Media Customer Care Plan
By Jim Iyoob, EVP Customer Experience &...
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Genesys: Customer Service Re-Emergence
By Eric Tamblyn, Global VP-Guru Managed Services, Genesys
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Customer Success is Now a Two-Way Street By Brian Merritt, VP Customer Success, Trustpilot
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How Automation and Artificial Intelligence are Changing Customer Experience Game? By Matt Rocco, President & CEO, Etech Global Services, LLC
