Wearable Technology to Help Airlines Improve Customer Service

Mike Ilsley, CIO and Executive Manager IT & Contact Centre, Comair

Transforming IT Infrastructure to Enhance Customer Service

Steven John, CIO, AmeriPride

Genesys: Customer Service Re-Emergence

Eric Tamblyn, Global VP-Guru Managed Services, Genesys

Social Media Customer Care Plan

Jim Iyoob, EVP Customer Experience & Operational Excellence, Etech Global Services

IoT-Brand-Building Opportunity for Customer Service Organizations

Michael Ringman, CIO, TELUS International

The Art of Customer Service in a Technical Industry

Salena M. Scardina, Senior Vice President, Customer Experience, Sweetwater

Building the Brand Starts with Customer Service & Data Insights

Wes Beighley, CIO, O.F. Mossberg & Sons Inc.

News

Zappix Partners with ComApp to Transform Customer Experience for a Major European Utilities Company

Empowering Customers: The Role of Self-Service

Self-Service Excellence: Strategies for Success

Semnox Expands Global Presence with a New Office in the UK

Is Customer Service Dead!

Bradly Sax, Global Director, Guest Experience, Delaware North

5 Ways Artificial Intelligence Can Help Improve Customer Service

Blythe Lawton, Senior Director, First Associates Loan Servicing

Managing Customer Care in an Era of Digital Transformation

Alpa Shah, Global VP of Digital Transformation, Frost & Sullivan

3 Ways Human+Machines are the Real Future of AI in Customer Service

Dave Pearson, Executive Vice President & CIO, Sykes Enterprises, Incorporated [NASDAQ:SYKE]

How Automation and Artificial Intelligence are Changing Customer Experience Game?

Matt Rocco, President & CEO, Etech Global Services, LLC

Self- Service is the New Trend in Customer Service Space

Sanjay Gupta, Deputy CIO, Neopost

Customer Success is Now a Two-Way Street

Brian Merritt, VP Customer Success, Trustpilot

Understanding Customer Care

Mai Le, Head of Customer Obsession Engineering, Uber

Technology Transformation in Customer Service

Fiona Blakesley, Director Customer Care, Intuit

How CIOs Can Leverage AI to Deliver Superior Customer Service

Brad Birnbaum, CEO, Kustomer

Customer Lifecycle and Automation: An Omnichannel Approach

Nestor Valverde MSc, Group CRM & Loyalty Manager, Spotlight Retail Group.

News

Surge in international demand spurs GITEX GLOBAL, Expand North Star to take over the city of Dubai at two mega venues

How AI Can Help Businesses Better Serve Their Clients

Fifteen New Outsourced Sales VPs Join Sales Xceleration because the Need for Fractional Sales Leaders Sees a Big Increase

Sana Commerce Cloud to Provide Companies with a Way to Get Their Business Online and Deliver Convenience