Muddu Sudhakar, CEOGreat customer service is the key to retain as well as expand the customer base and stay ahead of the competition for organizations across all industries. Nevertheless, in the present competitive business world, most organizations struggle to deliver an enhanced customer service experience. The reason is that businesses rely mainly on manual customer service functions and unstructured communication with customers, while they lack expertise in implementing advanced technologies. Today’s digitally-savvy customers expect vendors to deliver round-the-clock service with minimum resolution time, so merely increasing the headcount of customer service agents alone will not suffice. Rather, organizations need a reliable partner that can help them transition to automation and assist in dealing with requests originating from customers and employees—while ensuring exceptional satisfaction throughout the customer support process.
One company making great strides in revolutionizing the customer support and helpdesk arena is California-based Aisera. This company grabs the spotlight by offering groundbreaking AI-based support solutions to both businesses and employees. “Our ultimate objective through our AI-driven platform is to automate IT, HR, and Customer Support processes, and to augment the capabilities of service desk agents while offering an exceptional end-user experience,” says Muddu Sudhakar, CEO at Aisera.
Deploying Aisera’s AI-driven solution enables organizations to manage their workflow action requests efficiently while increasing the productivity and efficiency of their support services. By automating all IT and support-related functions and processes, Aisera reduces admin intervention in various tasks, allowing organizations to minimize errors and reduce employee hours required to answer repetitive requests. This further helps reduce operational costs, as hiring new service agents takes a significant bite out of the company's total budget.
Aisera’s AI-driven services not only establish the company as a vital business cog, but also empower end-customers to reap maximum benefits through an automated support solution. Integrated with conversational interfaces, Aisera’s AI solution reshapes self-service and personalizes the customer experience.
Our ultimate objective through our AI-driven platform is to automate IT, HR, and Customer Support processes, and to augment the capabilities of service desk agents while offering exceptional end-user experience
End customers enjoy the ability to avail themselves of services at the time and place of their choosing through 24/7 customer support.
Further adding to the value proposition and productivity gains, Aisera helps organizations enhance their employee experience. The AI-enabled support solution increases help desk efficiency by automating various services, such as access to the virtual private network (VPN), use of repositories, or other employee service requests.
Organizations can improve the efficiency of their service agents and IT admins through Aisera’s AI-based solution. Using a firm’s knowledge base, historical tickets, and user requests, Aisera can provide out-of-the-box resolution of customer grievances. In addition to solving repetitive requests, Aisera’s algorithm-based support solution can also resolve complex service requests that now require human intervention. Customer service and support agents gain huge benefits, as these services allow them to offload repetitive tasks and focus on more productive and complex work.
Behind the success of Aisera’s AI-driven services stands a diligent team of experts who work continuously to deliver an amazing experience for employees and end-users. With its inventive strategy, the company creates a win-win situation for clients, as it strives to improve services for both employees and customers. In the future, the company aims to continue with its customer-centric approach, while delivering valuable and sustainable solutions.