Technology Transformation in Customer Service

Technology Transformation in Customer Service

Fiona Blakesley, Director Customer Care, Intuit

Understanding Customer Care

Understanding Customer Care

Mai Le, Head of Customer Obsession Engineering, Uber

Customer Success is Now a Two-Way Street

Customer Success is Now a Two-Way Street

Brian Merritt, VP Customer Success, Trustpilot

How Automation and Artificial Intelligence are Changing Customer Experience Game?

How Automation and Artificial Intelligence are Changing...

Matt Rocco, President & CEO, Etech Global Services, LLC and Jim Iyoob, Chief Customer Officer, Etech Global Services, LLC

Managing Customer Care in an Era of Digital Transformation

Managing Customer Care in an Era of Digital Transformation

Alpa Shah, Global VP of Digital Transformation, Frost & Sullivan

5 Ways Artificial Intelligence Can Help Improve Customer Service

5 Ways Artificial Intelligence Can Help Improve Customer...

Blythe Lawton, Senior Director, First Associates Loan Servicing

Is Customer Service Dead!

Is Customer Service Dead!

Bradly Sax, Global Director, Guest Experience, Delaware North

The Art of Customer Service in a Technical Industry

The Art of Customer Service in a Technical...

Salena M. Scardina, Senior Vice President, Customer Experience, Sweetwater

Social Media Customer Care Plan

Social Media Customer Care Plan

Jim Iyoob, EVP Customer Experience & Operational Excellence, Etech Global Services

Genesys: Customer Service Re-Emergence

Genesys: Customer Service Re-Emergence

Eric Tamblyn, Global VP-Guru Managed Services, Genesys