How CIOs Can Leverage AI to Deliver Superior Customer Service
Brad Birnbaum, CEO, Kustomer
Technology Transformation in Customer Service
Fiona Blakesley, Director Customer Care, Intuit
Understanding Customer Care
Mai Le, Head of Customer Obsession Engineering, Uber
Customer Success is Now a Two-Way Street
Brian Merritt, VP Customer Success, Trustpilot
How Automation and Artificial Intelligence are Changing...
Matt Rocco, President & CEO, Etech Global Services, LLC and Jim Iyoob, Chief Customer Officer, Etech Global Services, LLC
Managing Customer Care in an Era of Digital Transformation
Alpa Shah, Global VP of Digital Transformation, Frost & Sullivan
5 Ways Artificial Intelligence Can Help Improve Customer...
Blythe Lawton, Senior Director, First Associates Loan Servicing
Is Customer Service Dead!
Bradly Sax, Global Director, Guest Experience, Delaware North
The Art of Customer Service in a Technical...
Salena M. Scardina, Senior Vice President, Customer Experience, Sweetwater
Social Media Customer Care Plan
Jim Iyoob, EVP Customer Experience & Operational Excellence, Etech Global Services
Genesys: Customer Service Re-Emergence
Eric Tamblyn, Global VP-Guru Managed Services, Genesys
